Announcing the public preview

Insights you can act on

Office 365 gives users the freedom to work from anywhere and the services they need to be more productive and collaborative. Sometimes, however, people need a helping hand to get started with Office 365. For example, if someone doesn’t use Skype for Business, they might not know how to get started using Skype or understand how they can leverage it to communicate better. In either case, the IT department might want to connect with this person to provide them with more information or training resources.

The new Office 365 adoption content pack gives you a cross-product view of how users communicate and collaborate to help IT admins provide more targeted user communication. When you better understand how employees use the various services within Office 365, it is easy to decide where to prioritize training and communication efforts. The content pack lets admins further visualize and analyze their Office 365 usage data, create custom reports, share insights and understand how specific regions or departments use Office 365.

Gain deep insights on usage trends

The centerpiece of the content pack is a pre-built dashboard, which provides IT admins with a cross-product view of how users are accessing the suite of products within Office 365. For most of the metrics, the content pack provides data for the last 12 months, so you can easily see how usage is trending and has evolved over time.

The dashboard is split up into four main areas: Understanding adoption, Communication, Collaboration and Activation. Each area provides you with specific usage insights.

Understanding adoption area—Offers an all-up summary of adoption trends that helps you understand how users have adopted Office 365. You can easily see how many licensed users actively use the various Office 365 services, what combination of products are popular within your organization, and analyze adoption trends for individual products.

Communication area—Highlights the services that people use to communicate, such as Skype for Business, Exchange and Yammer. You can see which communication methods are used most by users and drill into details to understand if there are any shifts in how employees use the various tools to communicate.

Collaboration area—Shows how people in your organization use OneDrive for Business and SharePoint to store documents and work together—including how many users are active on their own accounts versus accounts owned by others. This information is a good indicator to understand if people use OneDrive for Business and SharePoint primarily to just store files, or if they are also using these services to share content and collaborate with others.